Shipping Policy for The Jerky Nuts

All orders from The Jerky Nuts are processed and dispatched within 1-5 business days (Monday-Thursday, excluding public holidays). During periods of high order volume, there may be delays in processing orders.

EXPRESS SHIPPING (Australia Post): Estimated delivery within 1-3 business days from the dispatch date.

Shipping Department Business Hours
Our dispatch facility, located at 1/2281 Sandgate Rd, Boondall, QLD 4034, operates Monday to Thursday from 9 am to 1 pm. All orders are freshly prepared in batches and sealed for transit.

Shipping Carrier
We ship all orders via Australia Post.  Shipping fees are based on the destination, weight of the order, and selected shipping method.

Undeliverable Orders
If an order is returned to our warehouse because it was undeliverable, unclaimed, or refused, our team at admin@thejerkynuts.com.au will contact you to resolve the issue. There will be a fee to reship the item if the parcel was returned due to a mistake in the address provided or if it was unclaimed.

Delays and Stolen Items
The Jerky Nuts is not responsible for unforeseen delays due to the Australia Postal System, nor for lost, stolen, or damaged items once delivered. Once items are scanned as delivered to the customer’s address, it is up to the customer to claim any missing, stolen, or damaged items with Australia Post.

All parcels are sent with “No signature required”. If undelivered or no one is home to receive the package, Australia Post will take the parcel to your nearest post office to await your collection. Parcels must be collected within 2 business days as the items are perishable. We cannot be responsible for any damages or issues with products if collected after this period.

If SAFE DROP is selected through your tracking link, the parcel will be left unattended at your risk. The Jerky Nuts is no longer responsible if the parcel is stolen or damaged. We cannot guarantee that Australia Post delivery drivers will follow delivery instructions or judge if the area is “safe” to leave the parcel.

Parcels left unclaimed are returned to our facility after 5 business days. All products will be inspected, and extra fees may apply.